Legal

Terms of Service

Effective: October 7, 2026

Kittie Me Ceramics · KVK 84031743 · www.kittieme.com

These terms explain how buying a piece or booking a workshop at Kittie Me works: ordering, payment, shipping, returns, cancellations, and what we are each responsible for.

These terms are an agreement between you and Kittie Me Ceramics (“Kittie Me”, “we”, “us”), registered in the Netherlands with the Chamber of Commerce (KVK) under number 84031743.

They apply to the website at www.kittieme.com to every order you place with us, and to every workshop you book.

By placing an order or booking a workshop you accept these terms. Please read them before you buy. The version that applies is the one shown on this page at the moment you order or book.

Each piece is individually shaped and sculpted by hand using stoneware clay, then carefully dried, glazed and fired in an electric kiln. Subtle variations in shape, colour and glaze are part of its individual character.

Most pieces are one of a kind. The photos on a product page show the actual piece. Colours can look slightly different depending on your screen and the light. Dimensions are measured by hand and are approximate.

Small irregularities in shape, colour and glaze are a natural result of handmade work. They are not defects and are not a reason for a complaint under the warranty, although you can still return a piece as described under “Right of withdrawal and returns”.

Our pieces are food-safe and dishwasher-safe. Hand-washing is recommended to preserve the glaze and delicate sculpted details. Allow very hot ceramics to cool naturally before rinsing with cold water.

Ceramics can chip or crack if they are dropped, knocked, or exposed to sudden changes in temperature. Damage caused this way is not covered by the warranty.

  • Adding a piece to your cart reserves it for you for about 24 hours, so nobody else can buy it in the meantime. If you don’t complete your order in that time, the piece becomes available again.
  • When you go to checkout, the piece is held for one hour while you pay. If the payment is not completed within that hour, the checkout expires and the piece returns to your cart or to the collection.
  • Your order is accepted and the purchase agreement is formed once your payment has been completed. You will then see an order confirmation page with the details of your order.
  • We may cancel an order if a piece turns out to be damaged before dispatch, if there is an obvious error in its price or description, or if we suspect fraud. If we cancel, we will let you know and refund the full amount you paid, including shipping.

You can ask about a custom order through the inquiry form.

For pieces that still have to be made or finished, we give you an estimated date when we agree on the order. Because every piece is made by hand and goes through drying and firing, the timing can change. We will keep you informed if it does.

Custom pieces made to your own specifications, such as a chosen colour, shape, name, or other personal detail, are made especially for you. They cannot be returned under the right of withdrawal, unless we have agreed otherwise in writing.

Each workshop page shows the date, time, location, price per seat, and what the workshop includes. Bookings close when the workshop starts.

  • Booking: you can book one or more seats in a single booking. Your seats are held for 30 minutes while you pay. Your booking is confirmed once your payment has been completed, and you then receive a confirmation email with a calendar invite. If the payment is not completed in time, the seats become available again.
  • Price: workshop prices are per seat and include VAT, like all our prices.
  • Your pieces: the workshop description explains what happens to the pieces you make, for example whether you take them home the same day or whether we fire them first and when you can collect them.
  • If you can’t come: let us know through the inquiry form. If you cancel at least 7 days before the workshop starts, we refund the full amount you paid. If you cancel later, or don’t come, we can’t give a refund, because we can no longer offer your seat to someone else in time.
  • Sending someone else: you can always give your seat to someone else at no extra cost. Just let us know their name before the workshop starts.
  • If we cancel or move a workshop: sometimes we have to, for example because of illness. We will let you know as soon as possible. If we cancel, we refund the full amount you paid. If we move it to another date, you can join on the new date or choose a full refund.
  • In the studio: clay and glazes can stain, so please wear clothes that are allowed to get dirty, and follow the instructions we give you during the workshop.
  • No right of withdrawal: because a workshop takes place on a specific date, the legal 14-day right of withdrawal does not apply to workshop bookings. The cancellation rules above apply instead.
  • Prices are shown in euros on the website and always include any VAT that applies.
  • Shipping costs depend on the destination country and are shown in the cart and at checkout before you pay.
  • Payment is due when you place your order. Payments are handled by our payment provider, Stripe. You can choose from the payment methods shown at checkout. We never see or store your full card details.
  • We may change our prices at any time, but a change never affects an order you have already paid for.

We currently ship to the Netherlands, all other EU countries, the United Kingdom, Switzerland and Norway. If your country is not listed at checkout, please contact us through the inquiry form.

  • Orders are carefully packed in our studio in the Netherlands and shipped with PostNL.
  • Once your parcel is on its way, its PostNL Track & Trace code appears on your order page, so you can follow its journey.
  • Estimated delivery after dispatch: 1–3 business days within the Netherlands, and about 3–7 business days to other countries. These are estimates and can vary, for example during holidays or because of delays at PostNL or the postal service in your country.
  • Shipping is free for orders with a subtotal above €150.
  • Unless we agreed on a different date, we deliver within 30 days of your order. If we can’t, you can cancel the order and we refund everything you paid.
  • For shipments to the United Kingdom, Switzerland and Norway, customs duties, import VAT and handling fees may be charged by the destination country, PostNL, or the local postal service. These costs are paid by you and are not included in our prices or shipping costs.
  • Please make sure your shipping address is correct. If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we can send it again at your expense.
  • The risk of loss or damage passes to you when the parcel is delivered to you or to someone you named to receive it.

We pack every piece with care, but ceramics are fragile and accidents can happen in transit. Please check your parcel when it arrives.

If a piece arrives broken or damaged, or you received the wrong piece, please contact us through the inquiry form as soon as possible, ideally within 7 days of delivery. Include your order details and photos of the piece and the packaging, and keep the packaging until we have resolved the issue.

Because most pieces are one of a kind, we usually can’t send an identical replacement. We will offer you a similar piece if one is available, or a full refund of the piece and the shipping costs. You don’t pay anything to return a damaged or wrong piece.

You can cancel your purchase and return a piece without giving a reason within 30 days of the day you, or someone you named, received it. This is longer than the 14 days required by law.

  • How to return: tell us within the 30 days that you want to cancel, through the inquiry form or by any other clear statement. You can use the model withdrawal form below, but you don’t have to. We will confirm and tell you where to send the piece.
  • Sending it back: send the piece back within 14 days after you told us you want to cancel. Pack it well, ideally in its original packaging, so it doesn’t break on the way. You pay the cost of returning it, unless the piece was damaged or wrong.
  • Condition: you may handle the piece as you would in a shop to judge it, but please don’t use it. If the piece comes back used, damaged, or with lower value because of handling beyond that, we may deduct the loss in value from your refund.
  • Refund: we refund the price of the piece and the original standard shipping costs within 14 days after you told us you want to cancel. We may wait with the refund until we have received the piece back, or until you show that you sent it, whichever comes first. We use the same payment method you used, unless we agree otherwise.
  • Exceptions: custom pieces made to your own specifications cannot be returned under the right of withdrawal, as explained under “Custom orders”. Workshop bookings follow the cancellation rules under “Workshops”.

You have a legal right to a piece that matches what we described and that is suitable for normal use. If a piece has a defect that was already present at delivery, please contact us, and we will offer a fair solution, such as a similar piece or a full or partial refund.

This legal guarantee applies in addition to your right of withdrawal and is not limited by these terms. It doesn’t cover the natural variations of handmade work, normal wear, or damage caused by dropping, misuse, or sudden temperature changes after delivery.

All designs, piece names, photos, text and other content on this website belong to Kittie Me Ceramics. Buying a piece gives you ownership of that piece, but not the right to copy or reproduce its design.

You are very welcome to share photos of your own pieces, for example on social media. Any commercial use of our designs, photos or text needs our written permission first.

We do our best to keep the information on the website accurate and up to date, and the website available. We can’t guarantee that it will always be available or free of errors.

Please don’t misuse the website, for example by trying to get access to parts that aren’t meant for you, interfering with how it works, or collecting its content automatically.

As far as the law allows, our total liability for any claim related to an order or workshop booking is limited to the amount you paid for that order or booking.

We are not liable for indirect or consequential damage, such as lost profit or damage to other items, unless it was caused by the piece not being as agreed and the law gives you that right.

These limits don’t apply to damage caused by our intent or gross negligence, and they never limit your mandatory rights as a consumer, including your rights under product liability law.

We use your personal data only to handle your order or booking and your questions. Our privacy policy explains what we collect, why, and the rights you have.

We may update these terms from time to time. The latest version is always on this page, with its effective date. Changes don’t affect orders that were placed before the change.

These terms and every order are governed by Dutch law. If you live in another country, you keep the protection that the consumer law of your country gives you and that can’t be excluded.

If you have a complaint, please contact us first. We will reply within 14 days and do our best to find a solution together. If we can’t, disputes go to the competent court in the Netherlands, unless the law gives you the right to go to a court in your own country.

Only fill in and send this form if you want to cancel your purchase. You can copy it into a message through our inquiry form.

  • To: Kittie Me Ceramics, KVK 84031743, via the inquiry form at www.kittieme.com/inquiries
  • I hereby give notice that I withdraw from my contract of sale of the following goods: [piece name(s)]
  • Ordered on: [date] / Received on: [date]
  • Name: [your name]
  • Address: [your address]
  • Date: [date]

Questions about these terms, your order, or your booking? Send us a message through the inquiry form. Kittie Me Ceramics is registered with the Dutch Chamber of Commerce (KVK) under number 84031743.